Frequently Asked Questions
How do I reserve an inflatable?
Simple! Call 203-294-1630 and we will help you choose which inflatable would be the most fun for your event or party!
Do you deliver and set up?
Absolutely! Mad Tents will deliver and set up each product and insure that it’s clean and in good working condition well before your party starts. Then we will come back to take it down when the fun is over. There is free delivery for orders over $150 within a 10 miles radius of our location.
What if i have to cancel?
No problem. Just give us a call. There is no cancellation fee. However, we would appreciate as much notice as possible so we have chance to rent your inflatable to someone else, we usually have a waiting list for cancellations.
Is there a deposit required?
We collect payment (cash, check, or charge) the day of the event or party when we set up. In some circumstances, a deposit will be required.
What kind of supervision is necessary?
Adult supervision is required whenever kids are using the equipment. Attentive adult supervision is the single most important safety factor. Some of the larger pieces such as slides and obstacle courses require at least two adult supervisors. We cannot over emphasize the importance of adult supervision. Our delivery staff will make sure you know the safety rules.
What type of service can the inflatable be placed on?
The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.
Are they safe?
Yes. Our inflatables are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the safety rules are followed and that someone is always there to assist children entering and exiting the inflatable. All of our inflatables are covered for weather protection, such as direct sun and light rain. They also have netting to allow for great visibility and air circulation.
Do you allow pickups of the inflatables?